Frequently Asked Questions

1. Are the items on this site 100% authentic?
No, our hermes bags are replica not authentic, but our bags are made of high quality and all come with a serial number and authenticity card.

2. Can I clean the bag/purse I bought on your site?
Yes, you can clean the leather using Hermes soap. You just need to sightly wet a towel, rub a bit of the soap, and gently apply in the leather. But on our site we don't offer or sell Hermes soap.

3. Can I track my order?
Yes, you can. After we ship out your package we will email you a tracking number and a link for tracking so that you can track the shipment status of your package. But please allow 1-2 business days for the post office updating their site information.

4. Do I need to pay import tax or duty charged?
It depends your country's policy. We are not responsible for any import tax or duty charged to your package. But we will try to avoid high taxes when we parcel and ship out your package.

5. Do you ship worldwide?
No. Because of our post office restrictions we are not able to ship worldwide. You will be notified while placing your order if we are not able to ship to the address you select.

6. How do you ship my order?
We ship your order through Express Mail Service and DHL. And all the packages being send out will be well parceled in a box to avoid squash or deform.

7. How long will it take for me to receive my order?
Normally, it will take 1-2 business days for us to process your order and 7-10 business days shipping to most countries.

8. I want this bag next week, if I order now can I get it?
We can not guarantee that you can get it at the expected time. Once your order go through, we will take 1-2 working days to process it and normally it takes 7-10 working days for shipping to most countries. Since there are so many uncertain elements during the shipment, we can not guarantee delivery on the expected day. So if you want it urgently or no authorized person available to sign for the package, please do not place your order at the moment. You can do it when it is convenient for you.

9. I want to purchase a bag/purse from your site, but I don't know how to make purchase.
You can make purchase as the following procedures:
1) Creat your accont on our site, all the information you enter is safe and will not be sold or disclosed to the third party.
2) Add the product you are going to buy to your shopping cart then check out
3) Edit your shipping address on this page and if you have some special request you can write down in the comments frame on the check out page then continue
4) Edit your billing address and choose the payment method then continue to confirm your order
5) Fulfill the payment information and you are done!

10. Is it safe to make purchase on your site?
Yes, of course. If you doubt the safety of our site then there is a site for you to check the site status. Please click to http://sitecheck.sucuri.net/scanner/.

11. What if my package is lost or seized by the customs?
In this case we will reship a new one to you or refund the order money to your credit card.

12. What is your return policy?
We accept returns for exchange or refund in the following conditions:
1)We sent you a wrong item/items
2)There has quality problem about the product/products you received
If the product you received has the mentioned problem please contact us within 7 days after your received the package. Then we will inform you our returning address. Note:we bear the reshipping fee and our customers bear the returning fee. And the returning item should be in good contidion as we sent it out.

13. What payment methods do you accept?
We accept credit card and western union.

Credit Card Payment

Once an order go through our credit card company, we will process it as soon as possible and prepare shipment, then change the status of the order.

Western Union Payment

We also accept Western Union payment. After the payment is made throuth Western Union for your order, please email us the following information so that we can collect the payment and process your order as soon as possible.

1) Ten digits MTCN (Western Union Money Transfer Control Number)
2) Your sender's full name (first name, last name)
3) Total amount
4) Billing address (including sender's country)

14. Why my order is delayed?
Your order maybe delayed for the following reasons:
1) your shipping address and billing address are different or the shipping address or telephone number you left on our site is not correct,
2) your order is pending for credit approval and verification by our bank,
3) your order item is currently out of stock.

If any mentioned problem happened we will contact you through email so please add our email address to your whitelist once you placed an order on our site to make sure the smooth progress of your order.